Refund Policy

Start with support

If a download is missing, corrupt, duplicated, or materially different from its description, contact info@kreativsound.com. Include the purchase email, product name, and a short description of the problem.

KS BurnShaper

Purchases from October 13, 2026 at 00:00 Europe/Bucharest (October 12 at 21:00 UTC) include a 30-day full-refund guarantee, with no explanation required. Purchases before that cutoff retain the lifetime, no-questions-asked full-refund promise originally offered. Downloading updates or revised documents does not remove earlier buyers' lifetime refund rights.

Reply to your purchase receipt or email info@kreativsound.com with your order reference. Do not send your licence key publicly. Mandatory consumer rights remain unaffected.

Other Gumroad products

Published Kreativ Sound products on Gumroad include the product-specific 30-day money-back guarantee displayed at checkout. Request a full refund within 30 days of purchase by replying to your receipt or emailing support with your order reference. These checkout guarantees take precedence over the general guidance below.

Other purchases and requests

Refund requests are reviewed individually. Duplicate charges, files that cannot be delivered, and confirmed product defects are eligible for correction, replacement, or refund. Compatibility issues are reviewed against the requirements published on the product page.

Because digital products are delivered immediately, change-of-mind refunds may be limited after downloading where applicable law and the checkout consent allow it. This does not limit statutory consumer rights.

Gumroad and PayPal purchases

For Gumroad purchases, reply to the receipt email or contact Kreativ Sound directly. Gumroad explains that creators set and handle their own refund policies. PayPal requests should also start with Kreativ Sound so the transaction can be identified and resolved promptly.

Product-specific checkout terms may provide additional rights. EU customers can review the official Your Europe guidance on digital content and withdrawal rights.

Processing

Approved refunds are sent through the original payment method. Bank and payment-provider processing times are outside Kreativ Sound's control.